Relief Measures for Residential Utility Customers

Relief measures for residential utility customers experiencing economic challenges during the COVID-19 pandemic

Bill Assistance and Arrearage Forgiveness Program

 Low-Income Home Energy Assistance Program (LIHEAP)

Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance as long as they are water/sewer bill holders.

If you have applied for water and/or sewer assistance, please notify the Authority’s Customer Service Department immediately at

732 928-2222 ext. 2

providing your name, address, account number, the name of the program, the agency administering the program, and the date the application was submitted.

If you have applied for assistance from a State-administered utility assistance program prior to June 15, 2022 and have notified the Authority of such, enforcement actions on unpaid water and/or sewer  balances will be placed on hold for up to 60 days or until such time as a complete application is approved or rejected by the Department of Community Affairs. 

HomeServe USA / Jackson Township Municipal Utilities Authority Bill Assistance Program

HomeServe USA is a leader in administering home emergency repair service plans.  As part of their commitment of giving back to the communities they serve, they offer the HomeServeUSA Bill Assistance Program to qualifying Authority customers by making a donation to help customers pay their utility bills.

Under this program, HomeServeUSA will arrange for funds, not to exceed $250 per customer, to be made available to those who qualify.

The criteria and application can be found here

For more information on any program described in this bulletin, please contact the Authority’s Customer Service Department at 732-928-2222 ext. 2.